Responsible Gaming
at bd688

01 Age Restriction Policy

bd688 operates a strict 18+ only policy across all products — sports betting, live casino, slots, and all other games available on the platform. No person under the age of 18 years is permitted to open an account, make a deposit, place a bet, or claim any promotional offer.

During the registration process, all applicants must confirm that they are aged 18 or above by ticking a declaration checkbox. This declaration is legally binding. bd688 reserves the right to request supporting identity documents — including a valid National Identity Card (NID), passport, or birth certificate — at any stage of the account lifecycle, but particularly before processing a first withdrawal.

Where we have reason to believe that a registered account is being used by a person under the age of 18, we will suspend the account immediately, withhold any pending withdrawals, and launch an investigation. If the suspicion is confirmed, all funds deposited by the minor will be returned to the original payment method (bKash, Nagad, Rocket, or Upay as applicable) and the account will be permanently closed.

bd688 also recommends that parents and guardians install internet filtering or parental control software on shared devices to prevent minors from accessing online gambling platforms. Tools such as Google Family Link and device-level parental controls available on Android and iOS devices can be configured to block gambling-category websites.

02 Recognising Problem Gambling

Gambling is intended to be entertaining. For the vast majority of bd688 players in Bangladesh, it remains exactly that — a recreational activity enjoyed alongside other hobbies and commitments. However, for a minority of players, gambling can develop into a pattern of behaviour that causes genuine harm to their finances, relationships, and mental health.

Problem gambling does not always look the same in every person. It can develop gradually, often without the player themselves realising it has happened. Some of the most common warning signs include:

If you recognise several of these warning signs in your own behaviour, we encourage you to take the self-assessment below and to consider using one or more of bd688's player protection tools described in the sections that follow. You are not alone, and seeking help is a sign of strength — not weakness.

03 Self-Assessment Checklist

The following questions are adapted from widely used problem gambling screening tools. Answer honestly — this checklist is for your benefit only and your responses are not recorded by bd688. If you answer "Yes" to three or more of these questions, we strongly recommend you contact our responsible gaming support team or reach out to a professional counselling service.

04 Player Protection Tools

bd688 provides a suite of practical tools that put you in control of your own gambling behaviour. These tools are available to all registered players at no cost and can be activated through your account settings at any time — no waiting period, no approval required for most options.

All of these tools are available inside your bd688 account dashboard under the "Responsible Gaming" settings tab. If you experience any difficulty accessing or activating a tool, contact our support team at [email protected] and we will assist you immediately.

05 Self-Exclusion & Account Closure

Self-exclusion is the most powerful responsible gaming tool available at bd688. When you activate self-exclusion, your account is suspended for the duration you choose, and all marketing communications are stopped immediately. You will not be able to log in, place bets, or make deposits during the exclusion period.

Available self-exclusion periods:

• 6 months — suitable for players who need a significant break to reassess their gambling habits
• 1 year — recommended for players experiencing moderate gambling-related difficulties
• 3 years — for players who have identified a serious problem and need extended distance from gambling
• Permanent closure — for players who wish to end their relationship with bd688 entirely; this decision is irreversible

To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion period. Your request will be processed within 24 hours. You will receive a confirmation email once the exclusion is active.

When a self-exclusion period expires, your account will not automatically reactivate. You must contact bd688 in writing to request reactivation. Before reactivating, our team will invite you to review your responsible gaming settings and encourage you to set a deposit limit as a precautionary measure going forward.

Any account balance remaining at the time of self-exclusion will be returned to your registered bKash, Nagad, Rocket, or Upay wallet, minus any applicable processing fees, within 5 business days of the exclusion being confirmed.

06 Deposit & Spending Limits

Deposit limits are one of the simplest and most effective responsible gaming tools available on the bd688 platform. By capping the amount of Bangladeshi Taka (৳) you can deposit within a set time window, you remove the risk of impulsive overspending in the heat of the moment.

How deposit limits work at bd688:

• You can set a daily limit (resets every 24 hours from the time the limit was set), a weekly limit (resets every 7 days), or a monthly limit (resets on the same calendar day each month).
• Multiple limit types can be active simultaneously — for example, you might set both a ৳500 daily limit and a ৳2,000 monthly limit.
• Reducing a limit takes effect immediately. If you lower your daily limit from ৳1,000 to ৳500, the new limit applies from the moment you save the change.
• Increasing a limit is subject to a mandatory 7-day cooling-off period. This delay is intentional — it prevents impulsive decisions made in the moment from undermining the protection the limit was designed to provide.
• When you have reached your limit, the bd688 deposit screen will display a notification informing you that no further deposits can be made until the limit window resets.

Deposit limits apply to all payment methods — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank transfers, and card payments via Visa or Mastercard. The limit is applied at the account level, not per payment method, so it cannot be bypassed by switching payment channels.

07 Time-Out Features

A time-out is a temporary suspension of your bd688 account. Unlike self-exclusion, time-outs are designed for players who simply need a short break — perhaps after a difficult session, during a busy period in their personal or professional life, or whenever they feel their gambling is becoming more frequent than they would like.

Time-out periods available at bd688:

• 24 hours — a quick reset after an intense session
• 1 week — a short break to reassess frequency and spending
• 2 weeks — a more substantial cooling-off period
• 4 weeks — a full month away from the platform
• 6 weeks — the longest time-out period before self-exclusion becomes the recommended option

During a time-out, your account is suspended. You cannot log in, place bets, make deposits, or access the games lobby. Any pending withdrawals that were submitted before the time-out began will continue to be processed normally.

Reality check notifications are a complementary feature that can be used independently of time-outs. When enabled, a discreet on-screen overlay appears at regular intervals (every 30, 60, or 90 minutes, as you choose) displaying your current session duration and net result. You can then choose to continue or to end your session. Reality checks are purely informational — they do not block play but act as a mindful pause.

Both time-out and reality check features can be activated via your account settings or by contacting support. Time-out periods, like self-exclusion periods, cannot be shortened once active. Reality checks can be disabled at any time through your account settings.

08 Getting Help & Support Contacts

If you believe that gambling has become a problem for you, or if someone close to you is struggling with gambling-related harm, please do not hesitate to reach out. Help is available, and taking the first step to ask for it is the most important thing you can do.

Contact bd688's Responsible Gaming Team:

• Email: [email protected] — use the subject line "Responsible Gaming Request" for priority handling
• Response time: Within 24 hours on business days; within 48 hours on weekends and public holidays
• Confidentiality: All responsible gaming communications are handled by a dedicated team and kept strictly confidential

What to expect when you contact us: Our responsible gaming team will listen without judgment, explain the tools available to you, help you activate whichever protections are most appropriate for your situation, and — where relevant — point you toward professional counselling resources. We will never try to persuade you to continue gambling if you have decided you want to stop.

Guidance for family members and loved ones: If you are concerned about the gambling behaviour of a family member, partner, or friend, you can contact bd688 on their behalf. We may not be able to share account-specific information due to privacy obligations, but we can advise you on how to approach the situation and what third-party support resources are available in Bangladesh.

Remember: responsible gambling is not about playing less — it is about playing within your means, for entertainment, with full control over your time and money. bd688 is proud to stand beside every player on that journey.